What the assistant can use
The technical assistant answers from Solvra knowledge available in the database: academy articles, support articles, package information, subscription information, payment and token records connected to your own account, and your own support tickets. It is designed to explain how the product works and help you choose the right next action.
What it cannot use
The assistant does not use information from other users, other workspaces, or private data that does not belong to your account. It also should not invent answers when the knowledge base does not contain enough information.
When it sends you to a ticket
If the assistant cannot verify an answer, if the issue requires account investigation, or if you ask to contact support, it will direct you to open a ticket. This is the right path for payment checks, missing tokens, generation failures, or access issues.