Replying to a ticket
Open the Help Center and choose the relevant ticket from your recent support tickets. The ticket page shows the conversation history and allows you to add a reply. Use replies to send more details, answer support questions, or confirm whether a fix worked.
Closing a ticket
If the issue is resolved, use the close action if available. Closing helps keep your support area organized. If the issue comes back later, you can open a new ticket and reference the previous ticket ID.
Only the current user’s tickets should be visible in the app. Admins can manage support tickets from the admin area when needed.