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How to prepare your account before generating assets

A quick pre-generation checklist for account, workspace, brand, strategy, and tokens.

How to keep account and workspace data secure

Protect brand data, workspace access, payment context, and generated marketing assets.

How to switch between workspaces

Use the correct workspace before creating brands, assets, tickets, or purchases.

How to manage workspace members and roles

Understand workspace roles such as owner, admin, editor, viewer, and billing.

How workspace language affects generated content

Understand the difference between interface language, workspace language, and asset language.

How to update profile details

Keep your name, language, notifications, and personal account details accurate.

How to set up your first workspace

Prepare the workspace that stores your brands, campaigns, assets, tickets, and token balance.

How to create your account and sign in

Create your Solvra account, sign in, and start your first workspace.

How to open a billing support ticket

Send the right details so support can resolve billing and token issues faster.

Troubleshooting failed checkout or missing PayPal redirect

What to do when a pricing button does not open PayPal or checkout fails.

Do unused subscription tokens roll over?

Understand how subscription tokens behave at the end of a billing cycle.

How to check your token balance and usage

Use the balance indicator and billing area to understand token availability and recent activity.

What happens after a PayPal payment?

Understand how Solvra processes PayPal payments and updates your token balance or subscription.

How to choose the right subscription plan

Choose a plan based on your expected workflow, number of brands, and monthly generation volume.

How to buy a one-time token pack

Use token packs when you need extra usage without changing your subscription.

Best practices for campaign asset creation

Practical rules for getting better assets from Solvra across channels and campaigns.

Troubleshoot asset creation failures

What to check when an asset does not generate, gets stuck, or returns an unexpected result.

Organize and filter the asset library

Find the right generated assets by brand, type, language, campaign and status.

Download, copy or export marketing assets

Use created assets outside Solvra in ad platforms, email systems, landing pages and team workflows.

Review and approve generated assets

Check brand fit, channel fit and readiness before using an asset in a campaign.

Regenerate an asset with editing instructions

Create a new version while keeping the original asset saved.

Use a custom prompt when creating assets

Add specific instructions without losing the brand and strategy context.

Create assets from a visual concept

Use approved visual concepts to keep images and creative assets consistent.

Create assets from a marketing strategy

Use a generated strategy as the foundation for stronger campaign assets.

Choose the right asset type and marketing channel

Understand how to select the correct deliverable for Google, Meta, LinkedIn, email, SEO, landing pages and more.

Create your first marketing asset

Follow the basic flow for turning a brand, strategy, and concept into a usable marketing asset.

Set brand languages and localization preferences

Prepare a brand for multilingual strategies and assets.

Set target audiences and personas

Give Solvra clearer audience context before strategy generation.

Define tone, preferred words and forbidden words

Control how Solvra writes for your brand.

Add a logo and visual guidelines

Help Solvra create visual concepts that feel connected to the brand.

What should I include in a brand dossier?

The essential fields that make Solvra outputs more accurate.

Create visual concepts and marketing assets

Turn an approved strategy into usable creative deliverables.

Generate your first marketing strategy

Move from brand setup to the first strategy recommendation.

Run a brand scan

Use website information to build brand intelligence faster.

Create your first brand

How to add a brand and prepare it for AI generation.

Create your account and first workspace

The first setup flow after signing up to Solvra.

Can I use Solvra without marketing experience?

How Solvra guides non-marketers through strategy, concepts and assets.

What can the technical assistant answer?

Understand what data the support chatbot can and cannot use.

What happens when I click Regenerate?

Learn how regeneration works and why previous outputs remain saved.

Why does PayPal checkout not open from a token pack?

Steps to verify package checkout, login state, and payment configuration.

What data can the support chatbot use?

Understand the assistant’s allowed knowledge sources and privacy boundaries.

How do I change my profile, language, theme, or workspace settings?

Update personal and workspace preferences from the settings area.

How do I use support and academy articles?

Find quick answers in support and learn best practices in the Academy.

How do I reply to or close a support ticket?

Continue the conversation with support and close requests when they are resolved.

How do I open a support ticket?

Send a structured request to the support team when articles or the assistant do not solve the issue.

How do I use the technical assistant chatbot?

Ask the support bot questions based only on Solvra’s available knowledge and your own account data.

Where can I check my token balance and usage?

Find the current workspace balance and understand recent token activity.

What should I do if PayPal checkout does not open?

Troubleshoot token pack or subscription checkout issues.

Do unused subscription tokens roll over?

Understand what happens to unused monthly tokens and when to buy add-on packs.

How do subscriptions and monthly tokens work?

Understand recurring plans, monthly token grants, and one-time add-ons.

How do I buy token packs?

Purchase one-time token packs from Pricing or the Tokens area.

How are tokens calculated?

Understand why different AI actions may require different token amounts.

What should I do if generation is slow, stuck, or failed?

Troubleshoot AI actions that do not finish or return an error.

How do I track pending generations and background jobs?

Follow long-running AI actions and understand whether work is pending, running, completed, or failed.

How do I view, copy, download, or export assets?

Use the asset library to review final outputs and move them into your marketing tools.

How do I regenerate a marketing asset?

Create a new version of an asset while preserving the original output.

Which marketing asset types and channels can Solvra help create?

Understand the main output categories Solvra can generate for campaigns.

How do I create marketing assets from a strategy and concept?

Generate channel-ready outputs after the strategic and visual direction are selected.

Where can I see my visual concept images?

Find generated concepts from the dashboard, concept area, or related brand/campaign.

How do I regenerate a visual concept with a custom prompt?

Create a new version of a concept while keeping the previous one saved.

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