When to open a ticket
Open a ticket when the chatbot or support articles cannot solve the issue, when a payment needs investigation, when generated output is missing, or when an account-specific action is required.
Steps
- Open the Help Center.
- Click the button to submit or open a ticket.
- Choose the most relevant category.
- Select the priority.
- Write a short subject.
- Describe what you tried, what happened, and what you expected.
- Submit the ticket.
Good tickets include the brand name, page URL, action type, error message, approximate time, and screenshots if available. This helps support reproduce the problem faster.