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Help/Billing & tokens/Payment failed: what to do
Payment failed: what to do
Updated 2026-04-09

Most common causes

  • Card limits or insufficient funds
  • 3DS verification not approved
  • Bank blocks the merchant

What to do

  1. Retry after confirming online payments are enabled.
  2. Approve 3DS in your banking app when prompted.
  3. Try a different card or payment method.

After success

Your wallet balance should update automatically. If it doesn’t, refresh after a short moment and verify the order status.

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